Refund Policy

GxPAnswers is operated by TPQA Consulting. We want you to be happy with your subscription. This policy explains when and how you can get a refund on GxPAnswers Pro.

30-day money-back guarantee

If you are not satisfied with GxPAnswers Pro, you may request a full refund of your most recent payment within 30 days of the order date, for any reason. Refunds are issued to the original payment method.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles refunds on our behalf. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at theo@tpqaconsulting.co.uk with your order reference and we will arrange the refund with Paddle.

Cancelling your subscription

You can cancel your GxPAnswers Pro subscription at any time from the Account page. Cancellation stops future renewals; you keep Pro access until the end of the current paid period. Cancelling outside the 30-day window does not by itself trigger a refund of the current period.

Exceptional refunds outside the window

If something has gone seriously wrong — for example a duplicate charge or a prolonged Service outage — contact us and we will work with Paddle to put it right, even outside the 30-day window.

Your statutory rights

Nothing in this policy affects any statutory rights you have as a consumer, including under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, or equivalent laws in your country.

Contact

TPQA Consulting, 6 Logie Drive, Buckie, Moray, AB56 4TW, United Kingdom. Email: theo@tpqaconsulting.co.uk.